Managing your payment and billing information

Learn how to view, modify, and remove your payment information and billing contacts using the new billing platform.

Who can use this feature?

Enterprise owners, organization owners, and billing managers

In this article

The payment methods available depend on your account type. Enterprise and organization accounts have more payment options than personal accounts. Invoiced enterprise accounts make their payments using other methods. For more information, see Supported payment methods for GitHub.

Managing payment information

  1. In the upper-right corner of any page on GitHub, click your profile picture.

  2. Select the account you want to view and then access the "Billing & Licensing" pages:

    • Personal accounts: Click Settings, then in the Access section of the sidebar, click Billing & Licensing.
    • Organizations: Click Your organizations, then next to the organization, click Settings. In the organization sidebar, click Billing & Licensing.
    • For enterprises, click Your enterprises, then click the enterprise name. Click the Billing & Licensing tab at the top of the page.

  3. From the list of "Billing & licensing" pages, click Payment information to display full details of your payment method.

  4. To edit or remove your payment method:

    • Bank card or PayPal: In "Payment method", click Edit to update your payment information or click Remove to remove your payment information.
    • Azure subscription: Under "Azure subscription", click to edit your subscription or to remove your subscription. See Connecting an Azure subscription.

Note

  • You may see an authorization hold on your provided payment method once it's updated or after accruing significant usage of metered services. GitHub initiates the release immediately, but your bank or card issuer may take a few days to make the funds available again. See Troubleshooting authorization holds.
  • If you have a paid subscription and remove your payment method, your subscription will automatically cancel on your next renewal date.
  • If you are currently on an active paid trial, you will not be able to remove your payment method.
  • To remove a payment method, you must have a balance of zero, and no billable metered usage in the current month, or the previous month if has yet to be paid.

Troubleshooting payment method issues

If you encounter issues when adding or updating a payment method, you can try the following:

  1. Retry adding your payment method.
  2. Try adding a new payment method.
  3. Contact GitHub Support or your customer representative for additional assistance.

Adding information to your receipts

You can add contact or tax information to your personal account's or organization's receipts, such as your full business name, VAT/GST identification number, or address of record. This information is included on every receipt, regardless of the paid product purchased.

For security reasons, do not include confidential financial information, such as credit card numbers.

Personal account receipts

  1. In the upper-right corner of any page on GitHub, click your profile picture, then click Settings.
  2. In the "Access" section of the sidebar, click Billing & Licensing.
  3. From the list of "Billing & licensing" pages, click Payment information.
  4. To the right of "Additional information", click Add information and add your contact or tax information.

Organization receipts

  1. In the upper-right corner of any page on GitHub, click your profile picture.
  2. Click Your organizations, then next to the organization, click Settings.
  3. In the organization sidebar, click Billing & Licensing.
  4. From the list of "Billing & licensing" pages, click Payment information.
  5. To the right of "Additional information", click Add information and add your contact or tax information.

Viewing payment history

You can view your payment history, including the date, amount, and payment method. You can also download past payments.

  1. Display the Billing & Licensing pages.
  2. Click Payment history to show details of payments.
  3. To view the receipt for a payment, click .
  4. To download a receipt or invoice, click under "Receipt" or "Invoice".

If an issued receipt or invoice has an incorrect or missing recipient name, company name, or address, contact GitHub Support for review and possible correction. This applies even when your saved billing information is correct.

Follow Support's instructions to obtain any corrected copy. If a regenerated receipt or invoice is available in Payment history, download it using the steps above.

Managing billing contacts

Organizations and enterprises can add contacts to receive emails with billing notifications for payments, budget threshold alerts, and included usage alerts. One of the contacts is defined as the primary contact.

Organization billing contacts

  1. Display the Billing & Licensing page for the organization.
  2. Click Additional billing details.
  3. In the table of "Email recipients":
    • Click Add, enter an email address, and click Add to add a new billing contact.
    • Use the Edit drop-down for an existing contact to remove the contact or make that contact the primary billing contact.
    • Click Edit to update the email address for the primary billing contact.

Enterprise billing contacts

  1. Display the Billing and Licensing page for the enterprise.
  2. Click Billing contacts.
  3. In the table of "Email recipients":
    • Click Add, enter an email address, and click Add to add a new billing contact.
    • Use the drop-down for an existing contact to remove the contact or make that contact the primary billing contact.
    • Click to update the email address for the primary billing contact.